HP
Chromebook Cursor Disappears/Touchpad not working - ??
August
5th
2016
HP
Chromebook 14 Touchpad not working...
Chromebooks
Hit By Touchpad Issues...
HP
14 Touchpad stops working, HP etc...
HP
Chromebook Touchpad no longer working...
Many
HP Chromebook
users have had or are having trackpad-touchpad issues. The cursor
disappeared,
and no one has found the correct resolution after searching
everywhere and trying all sorts of things.
Fact
is,
the problem is one of two possibilities. Either something haywire
with the software or something amiss with the hardware.
Software
Fix = Go to settings, then advanced settings, and finally click
Powerwash. This sets your system back to factory fresh. It does not
eliminate your stored passwords or your bookmarks or your stored
personal information. It just resets the system to new. Re-enter your
log in and password and start again all new.
Hardware
Fix = This is the fix that will take care of almost every ones
problem. Make sure the system is completely powered off, and
disassemble the unit from the bottom. Most units should have 13 small
screws, four of which are concealed under chassis like cushions.
Gently lift the keypad/touchpad top and re-connect the cables. Even
if it looks connected, re-connect it again. The cables are held in
place with delicate plastic clamps that fold up and down. Re-seating
the cables fixes the problem for most.
Other
than these two remedies, if you or someone you know are still having
the no cursor problem, it would be a rare Mfg. defect and will
require service and part replacement by a professional.
Good
Luck - Hope this helps
*
As with anything mechanical, there are sometimes defects, problems,
and in the worst case scenarios, recalls. The cursor problem with
some HP Chromebooks was not that big of a problem after all.
"Go to settings" Marvellous suggestion. How is one meant to do that without a working touchpad, and therefore no cursor?
ReplyDeleteWell I would suggest getting a USB wired mouse if your touchpad is not working, and then go from there. If that doesn't help, Then you'll need to disassemble the unit and reseat the touchpad cable.
ReplyDeleteGood luck!
Thanks, I visited another site where this was suggested and was thus able to prove that it's a hardware problem. As the Chromebook is still under guarantee I've taken it back to the shop for them to deal with. It would have been useful though had you mentioned the USB mouse trick in your original article. What's obvious to you isn't always obvious to everyone else.
Delete